2nd Line IT Support Technician

This is a permanent 2nd Line IT Support Technician role based in Bristol, offering £30,000 to £35,000 per annum. The successful candidate will provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies. Key responsibilities include hands-on troubleshooting and strong ticket ownership, with exposure to more technical and infrastructure work over time. Essential requirements include experience in a similar 2nd line or desktop support role, confident user support with strong customer service and stakeholder management, and good working knowledge of Windows 10, Microsoft 365, Windows Server 2019/2022, Active Directory/Entra ID and Group Policy. The role is based in Bristol five days per week, with travel to Cardiff and Plymouth twice a month.

2nd Line IT Support Technician | Bristol | Permanent | Up to £35,000 (depending on experience)

We're recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You'll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.

This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.

Essential requirements:

• Experience in a similar 2nd line / desktop support role
• Confident supporting users at all levels with strong customer service and stakeholder management
• Good working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory / Entra ID and Group Policy
• Core networking fundamentals: DNS, DHCP, IP networking & telephony basics
• Self-motivated, methodical and organised
• Logical problem-solver with a "see it through" approach

Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff & Plymouth twice a month - all expenses are paid.

On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being. Please note that is company does not provide sponsorship, so you must have the right to work in the UK.

If you have the right experience, please apply now!