Administrator/ Co-ordinator

This full-time, permanent Administrator/Co-ordinator role sits within the outpatient appointments team at Spire Murrayfield Hospital in Edinburgh, where you will schedule outpatient appointments by telephone, confirm them by phone, email or letter, and send appointment reminders by text. You will proactively investigate and resolve enquiries, liaise with a diverse range of stakeholders including patients, insurers, NHS, consultants and primary care practitioners, and accurately record all required information on IT systems, databases or spreadsheets. Maintaining confidentiality in line with GDPR and policies when processing stakeholder data is essential, alongside excellent customer service, telephone, IT and communication skills.

Outpatient Appointments Adviser | Spire Murrayfield Hospital | Edinburgh | Full time | Permanent

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser, on a permanent basis.

Duties and responsibilities:

• Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text
• Proactively investigating and resolving enquiries
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc.

Who we're looking for:

• - Excellent customer service skills and telephone skills
• - Strong IT skills
• - You must also have excellent interpersonal and verbal and written communication skills
• - A team player with a can-do attitude
• - Previous Healthcare experience would be advantageous
• Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.

From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.