Complaints Handler

This is a temporary Complaints Handler role based in Eastleigh, offered on a hybrid basis with two days working from home following a training period. The contract runs for 12 weeks, with potential opportunities to remain with the organisation, and pays £18.97 per hour for 37 hours per week, 8.30AM to 5PM. Working within a specialist complaints department, the postholder will respond to and resolve customer complaints and escalations, liaise with internal departments and third parties to manage enquiries professionally, and provide solutions within satisfactory timescales. Feedback on complaint outcomes must be given to the appropriate Line Manager.

Complaints Handler

Location: Eastleigh- Hybrid working 2 days from home after a training period

This is a temporary role for 12 weeks- with potential opportunities to remain with the organsation

Salary: £18.97 per hour (36K)
Hours of work: 37 hours per week - 8.30AM to 5PM

Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh.

Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.

As a Complaints Handler/Customer Relations Officer you will be responsible for:

• Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
• Respond and resolve customer complaints and escalations.
• Liaise with internal departments and third parties to manage the enquiry with professionalism.
• To provide a solution to customers within satisfactory timescales
• Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
• Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
• To respond to customers' needs in person and via email.

The Ideal Complaints Handler will have/be:

• Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations.
• You must have had complaints experience where they have had to write formal letter responses.
• Excellent English skills with strong letter writing skills.
• Confident, and if necessary, authoritative on the phone.
• Strong interpersonal and influencing skills.
• Ability to prioritise workload.
• Work independently as well as part of a team.
• Strong customer service and telephone skills.
• Good negotiating skills.

To be considered please submit your CV asap.

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