Customer Service Administrator

This Customer Service Administrator role is based at the Huddersfield control centre, supporting the planning, dispatch and resource teams. Responsibilities include handling customer queries by phone, email and SMS, investigating and resolving complaints, and keeping clear records of how each was resolved. You will use the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating discrepancies. The role also involves supporting Resource Managers with stakeholder communications, maintaining the resource system, reviewing agency drivers' hours submissions, raising and tracking purchase orders, and planning periodic driver training. A customer service and admin background is required.

Job Title: Customer Service Administrator
Location: Huddersfield (on-site)
Salary: -26,125 basic + bonus and shift allowance (up to -28,195)
Job Type: Full-time 37.5 hours per week

Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business. You'll be based at their Huddersfield control centre, supporting the planning, dispatch and resource teams.

What you'll be doing:

• Handling customer queries by phone, email and SMS, investigating and resolving complaints and keeping a clear record of how each one was resolved
• Using the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating any discrepancies
• Supporting the Resource Managers with stakeholder communications and maintaining the resource system and working with the Control Centre analyst team on management information
• Reviewing agency drivers' hours submissions and once authorised, raising, sending and tracking purchase orders, including for driver medicals, random drug and alcohol tests and external training providers
• Planning periodic driver training (annual refreshers, defensive driving) and arranging ADR renewals, keeping the driver capability matrix up to date
• Providing general admin support, such as collating overtime availability across locations and producing summary plans for field managers and Driver Training Instructors

What we're looking for:

• A customer service and admin background
• High attention to detail
• Planning, ATOSS or PO systems experience is a bonus

Hours (choose one):

• Monday to Friday, 9am to 5:30pm
• Or a 4 on 4 off rota covering days and weekends
• Rota shifts are earlies (5:30am to 4:30pm) and lates (10am to 9pm)
• 37.5 hours per week on either pattern

To apply, or for a confidential conversation, contact Kieran Hayes at Loom Talent, (url removed).