Customer Service Advisor

This Customer Service Advisor role in Bramhall sits within an employee-owned business that has been voted in the UK's top 50 best small companies to work for, with an employee culture at the forefront of everything it does. You will act as a frontline ambassador and first point of contact for all customer needs, delivering service with passion, commitment and resilience while displaying fundamental customer service principles in a courteous and professional manner. The role requires working under pressure, both individually and as part of a team, and suits an outgoing person who relishes building customer relationships, solving problems and handling more complex queries while remaining calm and professional.

Would you like to be part of an employee owned business who has been voted in the UKs top 50 best small companies to work for? This is an organisation that really prides it'self on its employee culture which is at the forefront of everything it does.-

As a Customer Experience Executive you will be tasked with working in a fast paced enviroment where you are tasked with representing the business as a frontline ambassador, been the first point of contact for all of their customers needs.-

Delivering a service for our customers with passion, commitment and resilience whilst displaying the fundamental customer service principals in a courteous and professional manner is a minimum requirement for this role. Being able to work under pressure either individually or as part of a team the role suits itself to an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems and handle the more complex queries whilst remaining calm and professional in a fast-paced customer service setting.

Duties inc:-

- Deliver a world class customer experience

- Act with honesty and integrity when delivering service support

Managing all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews

- Completing HR related enquiries - confirming employment status to HMRC and completing references

- Processing the end of contract journey - pension and holiday pay refund before P45ing

- Educating and enlightening queries relating to payments, expenses and payslips

- Facilitating financial success by providing access to pensions and employee benefits portal

You dont neccessarily need to have previous CS experience as full training will be provided but you must have the right attitude to work.-

As well as a fantastic starting salary, the company has some superb benefits which inc 34 days hol + birthday off, Incentive trips to places like Vegas, Barcelona-and New York, Brand new office with games room, bar and flex working space, fresh fruit and smoothies, access to employee healthcare.-

If this role is of interest, please apply or contact Stephen Foster at E & M Talent Partners-for more infomation.-

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