Desk Side Support Engineer

This Desk Side Support Engineer role is based in Selby, within the Workplace Service Centre in North Yorkshire, providing 1st line technical support. The successful candidate will act as a single point of contact for internal colleagues reporting IT-related incidents, diagnosing and resolving technical issues at the first level to minimise downtime. They will obtain technical information and business impact to enable support teams to resolve incidents effectively. The position requires excellent communication skills, strong troubleshooting and problem-solving ability, a desire to provide excellent customer service, a willingness to learn new skills, and the ability to work well within a team. Salary is £25,900 per annum.

As a Desk Side Support Engineer, you will be based within the Workplace Service Centre in North Yorkshire, providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.

KEY DUTIES

• Provide a single point of contact to internal colleagues reporting IT-related incidents.
• Diagnose and resolve technical issues at the first level to minimise downtime for colleagues
• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve

CANDIDATE REQUIREMENTS

• Excellent communication skills
• A desire to provide customers with excellent services
• A desire to learn new skills
• Ability to work in a great team