Electrical Helpdesk Engineer

This is an office-based Electrical Helpdesk Engineer role in South Woodham Ferrers, with very occasional on-site visits. The successful candidate will troubleshoot end user technical product issues, supporting business clients, electricians, installers and the general public. Duties include working with a ticketing system, handling inbound and outbound support calls and emails, remote monitoring and diagnosing product issues over the telephone, diary management and route planning for weekly site visits, and delivering internal and external technical product training. Previous technical support experience is required, and an electrical background with metering experience is ideal. Salary is £35,000 to £45,000 per annum.

Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between £35,000 - -40,000 depending on experience. There may be room to negotiate on salary for the right person.

Duties:

• Troubleshoot end user technical product issues
• Supporting both business clients, electricians, installers as well as the general public
• Working with a ticketing system, handling both inbound and outbound support calls and emails
• Remote monitoring to try to find a solution over the telephone
• Diary management organising weekly site visits to customers homes, and commercial sites
• Route planning
• Remotely diagnose product issues
• Provide external and internal technical product training
• Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department
• Assisting with technical documentation - development, classification, vetting, version management, etc.

Benefits:

• £35,000 - -40,000
• 20 days holiday plus bank holidays
• Pension
• Private healthcare

Experience:

• Previous experience in a technical support role
• An electrical background is ideal and have any metering experience that would be a huge plus.
• Strong technical background and can learn products quickly
• Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
• Confident customer service skills are essential, as customer liaison will be an essential part of the role

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.