IT Support Technician

This IT Support Technician role is based in Derby on a permanent, hybrid basis, working from the office four days a week with one day from home. The position offers £26,000 to £28,000 depending on experience. Responsibilities include providing first and second line IT support to end users, covering problem diagnosis, troubleshooting, fixes, incident management, call logging, prioritisation, managing tickets and escalating complex incidents. Support spans customer environments including desktop PCs, servers, networks, infrastructure, peripherals, telephony, applications, software, hardware and cyber security, with key technologies including Windows Server and Office 365.

IT Support Technician
Derby (Hybrid)
Permanent
£26,000 - £28,000 (DOE)

IT Support Technician needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September / October 2026.

Hybrid Working - working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits include: £26-28k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:

• Providing 1st / 2nd line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
• Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
• Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
• Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
• Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
• Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.