Materials Controller

This Materials Controller role in Bristol sits within a spare parts operation, coordinating the end-to-end process from order entry through to dispatch. The postholder organises daily picking, packing and dispatch workloads through order book reviews with Commercial and Planning representatives, and reviews incoming orders covering quotation status, delivery dates and stock availability. Additional duties include supporting the Planning team with work order activities, ensuring timely purchasing of parts through the MRP system, responding to critical customer orders requiring same-day dispatch, maintaining daily KPI data, and recording exceptions to support continuous improvement and management reporting. The salary is £32,500 per annum.

Key Responsibilities

• Coordinate the end-to-end spare parts process across key departments, from order entry through to dispatch.
• Organise the daily workload for picking, packing and dispatch through daily order book reviews with Commercial and Planning representatives.
• Review incoming orders daily, including quotation status, requested and promised delivery dates, and stock availability.
• Support the Planning team with work order activities where required, ensuring the timely purchasing of parts through the MRP system.
• Respond quickly to critical customer orders, including those requiring same-day dispatch.
• Collaborate with departments across the matrix structure to identify and implement process improvements that meet or exceed customer expectations.
• Collect, collate and maintain daily KPI data to demonstrate process performance.
• Record daily exceptions to support continuous improvement and management reporting.
• Assist the Planning team with work order activities to ensure the timely fulfilment of spare parts orders.

Education and Qualifications

• Training and experience in the effective use of ERP systems is essential.
• Training or experience with Kardex systems is desirable.
• Previous exposure to order fulfilment operations is preferred.

Professional Skills and Abilities

• Effective communicator with the ability to influence others and deliver positive customer outcomes.
• Strong organisational and planning skills.
• Computer literate, with the ability to interpret, analyse and present data.
• Capable of working accurately and efficiently within a fast-paced environment.
• Strong understanding of stock control, order processing and dispatch activities.

Personal Qualities

• Brings enthusiasm, pace and energy to the role and wider business activities.
• Demonstrates excellent attention to detail and a customer-focused mindset.
• Sets and maintains the high standards expected by the end customer.
• Remains calm and clear-thinking in high-pressure situations.
• Self-motivated and leads by example.
• Disciplined and controlled when working to tight deadlines.
• Adapts positively to change and views it as an opportunity for development.
• Encourages cooperation and knowledge-sharing to ensure the team works effectively.
• Constructively challenges existing processes and suggests practical improvements.
• Demonstrates commitment to implementing change despite setbacks or obstacles.