Office & Customer Experience Administrator

This full time Office & Customer Experience Administrator role is based at the company's main site in Verwood, Dorset. The position is a dual role combining day-to-day office operations with maintaining high service standards. Core responsibilities include main reception duties, serving as first point of contact for incoming calls and visitors, processing warranty claims and keeping customers updated throughout, and providing general office support such as data entry, filing and processing while complying with ISO 9001:2015. The salary is £30,000 per annum plus an annual Christmas bonus. The company has operated in the marine, military and vehicle power solutions sector since 1994.

We are seeking a full time, experienced and proactive Office & Customer Experience Administrator. In this dual-role, you will be pivotal in maintaining our day-to-day office operations while upholding our exceptional service standards and reputation. The ideal candidate blends great organisational skills with an authentic passion for delivering a first-class customer journey.

This HQ office-based role is located at the company's main site in Verwood, Dorset. The company is well established within the marine, military and vehicle power solutions sector, since 1994, continuing to grow year on year.

Core Responsibilities

• Main Reception Duties: Serving as the first point of contact for incoming calls and visitors.
• Warranty Claims Processing: Handling documentation, tracking technical or commercial warranty claims throughout and ensuring customers are regularly updated through process.
• General Office Support: Assisting the wider team with administrative multi-tasking to keep the busy office running smoothly whilst complying to -ISO 9001:2015.
• Workflows: Manage daily administrative tasks including data entry, filing, processing and contribute to our well organised, welcoming office environment.

Key Requirements

• Experience: At least 5 years.

• Attributes: A positive, motivated, and "can-do" attitude with a willingness to learn and jump in where needed. A natural drive to exceed customer expectations.
• Skills: Able to act as the primary point of contact for clients, managing inbound phone calls, messages, emails and face-to-face greetings with professionalism, warmth, and efficiency.
• Communication Skills: Exceptional verbal and written communication skills, with a proven ability to handle customers in a professional manner.
• Tech Savvy: Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams). Familiarity with Prospect/Access CRM systems & Sage 50 is highly advantageous.

Employment Benefits

Salary: £30,000 (depending on experience)

• Annual Christmas performance bonus (subject to qualifying conditions).
• Working hours: Full-time hours from 8:30 am to 5:00 pm. Monday to Friday.
• Time Off: 25 days holiday plus standard Bank Holidays.
• Perks: Free on-site parking, Private Healthcare (after a qualifying period).
• Training: Comprehensive full training.
• Company pension scheme: Conditions apply.
• Socials: Regular team social events.
• Offices: Large & air conditioned.

Start date: ASAP