Service Advisor

This Service Advisor role is based in Grangetown Community, working on behalf of a prestige car dealership in Cardiff. The position offers a salary of £31,000 to £39,000 per annum, with an OTE of over £8,000 through a performance-based bonus scheme, plus additional earnings from service plans and overtime. Key duties include managing customer workloads and scheduling within a busy dealership environment, and liaising with customers and colleagues. Benefits include 25 days holiday plus bank holidays, manufacturer training programmes, a workplace pension scheme, healthcare provisions, and clear career development prospects.

We are pleased to present an excellent opportunity for a Vehicle Service Advisor, on behalf of our client, a reputable prestige car dealership based in Cardiff. The Vehicle Service Advisor role offers a chance to join a well-established team within a busy, customer-focused environment, providing a rewarding career path with attractive benefits.

Benefits for the successful Service Advisor:

• Competitive starting salary of £31,000 per annum, dependent on experience
• OTE of over -8,000 annually through a performance-based bonus scheme
• Additional earnings from service plans (-25 each) and overtime opportunities
• 25 days holiday plus bank holidays
• Access to full manufacturer training programmes and in-house guidance at the manufacturer's accredited training centre
• Retail shopper portal offering discounts on a wide range of retail outlets
• Workplace pension scheme and healthcare provisions
• Various additional benefits including gym memberships, RAC discounts, and optical contributions
• Clear career development prospects with a recognised industry leader operating for over 40 years

Duties of the Service Advisor:

• Managing customer workloads and scheduling in a busy dealership environment
• Liaising extensively with workshop teams to chase work in progress and update customers
• Delivering excellent customer service through strong communication skills, ensuring a high level of customer satisfaction
• Up-selling additional products and services where appropriate
• Managing customer deadlines efficiently to meet department targets
• Operating in a fast-paced environment with between 10 and 12 customer meetings per day
• Maintaining accurate records and adhering to dealership policies and procedures
• Ensuring compliance with all health and safety regulations

Requirements of the Service Advisor:

• Recent or current experience-within a dealership or similar automotive setting
• Strong organisational and IT skills, with experience using Keyloop preferred
• Excellent communication skills, with a focus on delivering exceptional customer service
• Valid UK driving licence with minimal points
• Ability to work efficiently within a team and manage multiple tasks effectively

This is an outstanding opportunity for a motivated Vehicle Service Advisor seeking to advance their career within a prestigious automotive brand. Our client values professionalism and dedication, offering a supportive environment for personal and professional growth.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and Wales, today to discover more about this fantastic-opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job, let us help you find the one to take the first step towards your dream Motor Trade career.