Service Advisor

This Service Advisor role in Shrewsbury sits within the aftersales team of a main dealership, acting as the first point of contact for customers. Responsibilities include booking vehicles in for servicing, maintenance and repairs, ensuring efficient workshop loading by liaising with the workshop team, and keeping customers informed throughout the repair process. You will advise on additional work and associated costs, prepare estimates, invoices and service documentation accurately, and work closely with Technicians to ensure vehicles are completed on time. Previous experience as a Service Advisor is required, along with a commitment to delivering exceptional customer service from check-in through to collection.

SERVICE ADVISOR
Location: Shrewsbury
Salary: £29,000 Basic Salary | OTE £35,000
Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturdays, 8:00am - 2:00pm on a Rota
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment.

As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance.

WHAT'S IN IT FOR YOU?
andmiddot;£29,000 Basic Salary
andmiddot;OTE £35,000
andmiddot;Generous Annual Leave, Increasing with Length of Service
andmiddot;Enhanced Family Leave
andmiddot;Eyecare Vouchers
andmiddot;Smart Health - 24/7 GP & Wellbeing Support
andmiddot;Dental Insurance
andmiddot;Optional Critical Illness Cover
andmiddot;Discounted Gym Memberships
andmiddot;Travel Insurance
andmiddot;Home & Technology Vouchers
andmiddot;Retail & Lifestyle Discounts
andmiddot;Ongoing Training & Career Development

THE ROLE
As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department.
Key responsibilities include:
andmiddot;Booking customer vehicles in for servicing, maintenance, and repairs
andmiddot;Ensuring efficient workshop loading by liaising closely with the workshop team
andmiddot;Keeping customers informed throughout the repair process
andmiddot;Advising customers on additional work required and associated costs
andmiddot;Upselling service plans, maintenance work, and aftersales products where appropriate
andmiddot;Preparing estimates, invoices, and service documentation accurately
andmiddot;Working closely with Technicians to ensure vehicles are completed on time
andmiddot;Delivering exceptional customer service from vehicle check-in through to collection

ABOUT YOU
We're keen to hear from candidates who can demonstrate:
andmiddot;Previous experience as a Service Advisor within the automotive industry
andmiddot;Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
andmiddot;A proven track record of upselling additional work, service plans, and aftersales products
andmiddot;Excellent communication and customer service skills
andmiddot;Strong organisational skills with the ability to prioritise workload effectively
andmiddot;A positive, professional, and team-focused attitude
andmiddot;Full UK Manual Driving Licence (subject to licence checks)
andmiddot;Right to work in the UK (sponsorship is not available)

APPLY TODAY
This is an excellent opportunity to join a dealership that values exceptional customer service, invests in its people, and offers genuine opportunities for long-term career progression within a supportive and rewarding working environment.
If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.

Interested in finding out more? Apply today or contact Kieran at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54760.