Tele Researcher

This is a full-time, temporary Tele Researcher role based in South Shields, offering £12.71 per hour. Working 37 hours a week over a four-day week between Monday and Friday, with shifts falling between 09:00 and 20:00 and no weekend work, the position includes optional overtime. You will be responsible for contacting the general public to complete a survey, achieving daily and weekly targets while ensuring an excellent customer experience. You will accurately collect survey information and follow safeguarding and support processes to ensure appropriate action is taken in line with policy and procedure.

Rewards & Benefits on offer;

• Immediate start date available
• 4 day working week offering a healthy work/life balance
• No weekend work!
• Optional overtime
• Easily accessible offices
• Friendly & supportive working environment

Working Hours;

• 37 hours a week (Mon-Fri 09:00-20:00, shifts are during these hours over 4 days. Possible overtime on Saturdays)

The Company you will be working with;

MTrec Recruitment are currently supporting our highly established client on their search to appoint a Tele Researcher on a full-time, temporary basis. If you have the required skills and experience, then please apply for an immediate response!

The Role you will be doing;

• As a tele researcher, you will be responsible for contacting the general public to complete a survey.
• You will be accountable for achieving daily and weekly targets while ensuring an excellent customer experience.
• You will be entrusted in collecting the information for the survey accurately to ensure we deliver the best possible service for our clients.
• You will be required to follow safeguarding and support processes to ensure that appropriate action is taken in line with policy and procedure.

About You;

• Must be confident in making outbound calls
• Previous telephone handling experience is essential
• Possess and demonstrate excellent communication skills
• Great attention to detail
• Maintain a professional and business-like approach to each call
• Demonstrate a positive and can-do attitude
• Able to deliver results and target driven
• Elements of objection handling
• Strive to meet quality standards
• Be able to engage in training and have a proactive approach to further training
• Excellent time management