Customer Product Assessor - Mobility Solutions

Job Description

Customer Product Assessor andndash; Mobility Solutions

Location: Alfreton, Derbyshire DE55 7RG andndash; Office-based
Salary: Competitive, DOEandnbsp;
Contract: Full Time, Permanent
Working Pattern: Monday to Friday, based at our Alfreton headquarters
Benefits: 23 days holiday plus bank holidays, auto-enrolment pension scheme, Life Insurance cover, Profit Related Pay, free on-site parking, Employee Assistance Programme, Holiday Purchase Scheme, Car Purchase Scheme and full training provided.

Help Customers Find the Right Solution to Improve Their Independence!

Are you a confident, customer-focused professional who enjoys understanding peopleand#39;s needs and helping them find the right solution

Join Mobility in Motion (MiM) and play a key role in helping customers maintain their independence through innovative vehicle adaptations and mobility solutions.

We are looking for a Customer Product Assessor andndash; Mobility Solutions to join our Central Sales Team at our Alfreton headquarters.

This is a fully office-based role, where youand#39;ll work alongside experienced colleagues, product specialists and our wider customer engagement team. Youand#39;ll use video calls, online demonstrations and telephone consultations to understand each customerand#39;s individual requirements and recommend the most suitable mobility solution.

This is not traditional, high-pressure sales. Itand#39;s a consultative customer role, where youand#39;ll build trust, provide expert guidance and help customers make an important decision with confidence.

Why Join Mobility in Motion

As a family-owned business with a growing UK and international presence, weand#39;re passionate about changing peopleand#39;s lives through innovative mobility solutions.

Every day, we help people maintain their independence by understanding their individual needs and providing products that make a genuine difference.

Youand#39;ll join a friendly, supportive and collaborative team where youand#39;ll receive full training and ongoing development to build your product knowledge and expertise.

A Day in the Life

No two customer conversations are the same.

Youand#39;ll speak with customers by telephone and video, taking the time to understand their lifestyle, requirements and circumstances before recommending the most appropriate mobility solution.

Youand#39;ll demonstrate products virtually, answer questions, manage enquiries from initial contact through to order completion and provide follow-up support.

Youand#39;ll also work closely with colleagues across the business, including field-based demonstrators and installers, to ensure every customer receives a seamless experience.

Every conversation has the potential to make a genuine difference to someoneand#39;s independence and quality of life.

What Youand#39;ll Be Doing

andbull; Conduct engaging online product demonstrations and virtual assessments, helping customers identify the most suitable mobility solution
andbull; Build strong customer relationships and manage enquiries from initial contact through to successful order completion and follow-up
andbull; Provide knowledgeable, consultative advice while maintaining exceptional customer service throughout the buying journey
andbull; Understand individual customer needs and recommend appropriate products and solutions
andbull; Support the wider Customer Engagement Team with administration, customer records, account management and ongoing sales activity
andbull; Work collaboratively with colleagues across the business to ensure a smooth customer journey
andbull; Continuously develop your product knowledge through structured training, site visits and collaboration with field-based demonstrators and installers
andbull; Contribute to continuous improvement across the customer experience and sales process

What Weand#39;re Looking For

Weand#39;re looking for someone who genuinely enjoys helping people, communicates confidently and can build rapport with customers both over the phone and through video calls.

Youand#39;ll ideally have:

andbull; Experience in customer service, consultative sales, account management, customer engagement or another customer-facing environment
andbull; Excellent communication skills and the confidence to build relationships with a wide range of customers
andbull; Strong listening skills and the ability to understand customer needs before recommending an appropriate solution
andbull; Strong organisational and administrative skills, with excellent attention to detail
andbull; A proactive and positive attitude, with a genuine passion for delivering outstanding customer experiences
andbull; Good IT skills and confidence using Microsoft Office and CRM systems
andbull; A willingness to learn and develop detailed product knowledge
andbull; The ability to work effectively as part of a collaborative, office-based team

Experience in any of the following would be advantageous:

andbull; Automotive
andbull; Mobility or assistive technology
andbull; Healthcare
andbull; Vehicle adaptations
andbull; Consultative sales
andbull; Technical or specialist product sales

However, full training will be provided, so weand#39;re equally interested in candidates with strong customer-facing skills and the right attitude who are looking to develop their career within a specialist industry.

Whatandrsquo;s in It for You

andbull; Competitive salaryandnbsp;
andbull; Company bonus opportunities
andbull; 23 days holiday plus bank holidays
andbull; Profit Related Pay
andbull; Employee Assistance Programme (EAP)
andbull; Life Insurance
andbull; Auto-enrolment Pension Scheme
andbull; Free on-site parking at our Alfreton headquarters
andbull; Holiday Purchase Scheme
andbull; Car Purchase Scheme
andbull; Full training and ongoing professional development
andbull; The opportunity to build specialist knowledge within a growing business
andbull; The chance to work for a company whose products genuinely improve peopleand#39;s lives

Important: This Is an Office-Based Role

This position is based at our Alfreton headquarters and is not a hybrid or remote role.

Youand#39;ll be part of our Central Sales Team, working collaboratively with colleagues on-site and using telephone and video technology to support customers across the UK.

Ready to Make a Difference

If youand#39;re a confident customer-focused professional who enjoys building relationships, solving problems and helping people find the right solution, weand#39;d love to hear from you.

Join the MiM team and build a rewarding career helping people maintain their independence through innovative mobility solutions.

Apply today and become part of Mobility in Motion.

No agencies please.