Customer Service Advisor

Job Description

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

What We Offerandnbsp;

• Excellent salary
• Saturday Rota Payments (1:3)
• 30 days annual leave (Inclusive bank holidays)
• Workplace pension scheme
• Free Training and Development
• Employee long service rewards
• Employee well-being services
• Free uniform (and PPE)
• Life insurance andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp; andnbsp;

About the Role

As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment.

andnbsp;Key Responsibilities

• Customer Engagement andndash; Provide a professional and welcoming andlsquo;meet and greetandrsquo; service to customers.
• Booking andamp; Scheduling andndash; Schedule vehicle repair bookings, ensuring smooth workflow management.
• Guiding Customers andndash; Assist customers through the repair claims process, providing clear and reassuring guidance.
• System Updates andndash; Maintain accurate records in repair management systems to track progress and customer interactions.
• Payment Processing andndash; Handle insurance excess payments, ensuring transactions are processed correctly.
• Telephone andamp; Digital Enquiries andndash; Respond promptly to customer queries via phone, email, and other communication channels.
• Upselling andndash; Identify opportunities to upsell additional services, enhancing customer value and business revenue.

About You

You have a positive and outgoing personality, with a passion for customer service and a commitment to delivering excellence. You are confident in dealing with people at all levels and take pride in ensuring every customer has an exceptional experience. You are detail-oriented, proactive, and eager to learn, always looking for ways to improve processes and service delivery.

What We Look For

• Someone who can make customers smile and ensure they feel valued.
• Ability to multi-task, plan, and organise effectively in a dynamic environment.
• Strong verbal and written communication skills with the ability to engage customers and colleagues.
• Confident user of Microsoft Office packages and repair management systems.
• Ability to identify opportunities for additional services that benefit customers.
• Capable of working independently and collaboratively, supporting colleagues to achieve shared goals.
• 5 yearsand#39; experience in a customer-facing role would be preferred.
• Experience in an automotive background would be advantageous.andnbsp;

Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days.
andnbsp;Please check out our website for our privacy and wellbeing policies.

Salary: Up to andpound;33,000 per annum (Inc Saturday Rota Payments)
Contracted Hours: 45 hours per week plus 1:3 Saturday morningsandnbsp;
Attended Hours: Monday-Friday, 07:30-17:00andnbsp;