Customer Service Advisor

Job Description

A growing UK-based technical distribution business is seeking a Customer Service Advisor /andnbsp;Account Administrator,andnbsp; to join a busy, supportive team within its operational support function. The organisation operates across multiple sites and continues to expand through sustained growth. Join a fast-paced environment where accuracy, communication, and teamwork are highly valued!andnbsp;

Location: Bristolandnbsp;and commutable from surrounding areas including Newport, Downend, Kingswood, Fishponds, Bradley Stoke, Emersons Green, Staple Hill and Yate.

This customer-focused role offers a starting salary of andpound;27,000 per annum, along with an attractive benefits package. Standard working hours are Monday to Friday, 8:30am to 5:00pm, with a one-hour lunch break.andnbsp;

Benefitsandnbsp;include up to 33 daysandrsquo; holiday (20 days plus Bank Holidays increasing to 25 days with service), an Employee Rewards scheme offering flexible andlsquo;quirky perksandrsquo; such as late starts, early finishes, extended lunches, and complimentary food and drink, plus access to an Employee Assistance Programme, Retail Discount Scheme, Auto-Enrolment Pension Scheme, and Life Assurance. Youandrsquo;ll also be joining a friendly, supportive team where youandrsquo;ll be made to feel welcome from day one.

What will you be doing?

• Act as the first point of contact for telephone and email enquiries, providing a professional and efficient service
• Process customer orders accurately, ensuring all information is recorded correctly on internal systems
• Identify the parts and products required, sourcing stock from different locations or suitable suppliers based on price, quality and delivery timescales
• Raise accurate and competitive quotations and support customers with their purchasing decisions
• Process quotes and orders accurately, manage order changes, monitor delivery progress and communicate any delays or deviations promptly
• Maintain accurate and up-to-date order processing records, escalating issues where appropriate and supporting other business functions as required

What will you bring to the role?

• Strong communication skills with a confident and customer-focused approach
• Excellent attention to detail with the ability to manage multiple tasks and deadlines
• Good organisational skills and ability to prioritise workload effectively
• Competent IT skills, and a good level of Maths of English - Training will be provided on IT systems
• Previous experience in a customer service or parts procurement environment would be advantageous

Whether youand#39;re an experienced Customer Service Advisor, Account Administrator, Sales Support Administrator or have previous experience in parts procurement, this is an excellent opportunity to develop your career in a busy, customer-focused environment weand#39;d love to hear from you.

If you enjoy working with customers, suppliers and colleagues to solve problems and keep orders moving, apply today!