Customer Service Apprenticeship

Job Description

Job Type: Apprenticeship

Location: Bradford

Hours: 40 hours per week

Apprenticeship wage andamp; Benefits

At Hayley Dexis weandrsquo;ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the andldquo;Hayley Wayandrdquo; along with industry leading customer service are central to our success.

Weandrsquo;re excited to offer a brilliant opportunity for a Customer Service Apprentice working within a busy and supportive branch environment.

About the role:

As a Customer Service Apprentice, youandrsquo;ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:

• Trade Counter andndash; supporting and serving customers face-to-face
• Internal Sales / Office andndash; handling calls, emails, and customer enquiries
• Warehouse Operations andndash; understanding stock, order fulfilment, and logistics

This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.

Youandrsquo;ll learn how to:

• Communicate confidently with customers and colleagues
• Handle enquiries, orders and problem-solving effectively
• Use internal systems and processes
• Deliver a high standard of customer service in a fast-paced environment

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

About the Apprenticeship

• Apprenticeship in Customer Service (Level 2 or 3 depending on experience)
• Duration: typically, 12andndash;18 months
• Study and coursework completed during working hours
• Regular support from a training provider and your manager

What weandrsquo;re looking for in our Apprentice:

• A genuine interest in customer service and building a career
• Enthusiastic, motivated and willing to learn
• Good communication skills (verbal and written)
• GCSEs (or equivalent) in English and Maths
• Basic IT skills (including Microsoft Office)
• Strong attention to detail and logical thinking
• Well-presented and professional approach
• Able to travel to and work locally

No prior experience is requiredandmdash;just the right attitude and commitment to learning.

What youandrsquo;ll get in return:

• Apprenticeship salary of andpound;16,640andnbsp;
• From 23 days annual leave (plus public/bank holidays)
• Uniform and PPE provided
• Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

1. Initial screening
2. Microsoft Teams interview with our Early Careers team
3. Face to face interview
4. Decision outcome

Weandrsquo;ll close this role on Sunday 12 July, but may do so earlier if we receive strong interest so donandrsquo;t miss out.

A final note...

Not sure you tick every box? Please donandrsquo;t let that stop you from applying.

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at (url removed)