Customer Service

Job Description

Customer Service

Location:andnbsp;East Grinstead
Salary:andnbsp;andpound;12.71 per hour
Job Type:andnbsp;Temporary andndash; up to 3 months
Hours:andnbsp;Monday to Friday, 9:00am andndash; 5:00pm (37.5 hours per week)

Interview andamp; Start Date
Due to the urgent nature of the requirement, shortlisted candidates with a notice period cannot be considered for the role.andnbsp;

We are currently recruiting for a Temporaryandnbsp;Customer Service Agentandnbsp;to join a busy customer-focused team based in East Grinstead.

This is a great opportunity for someone with a confident telephone manner who enjoys speaking with customers, providing updates and keeping people informed. You will be making a high volume of outbound calls, so excellent communication skills and a calm, professional approach are essential.

Key responsibilities will include:

• Making regular outbound calls to customers and providing clear, professional updates.
• Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays.
• Managing customer expectations and explaining information clearly and sensitively.
• Handling customer queries and ensuring appropriate follow-up.
• Identifying potential complaints or dissatisfaction and escalating these appropriately.
• Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems.
• Building positive working relationships with operational teams and colleagues.
• Managing a busy workload while maintaining a high level of accuracy and customer service.

• Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role.
• A confident, professional and friendly telephone manner.
• Excellent listening and questioning skills.
• The ability to explain information clearly and manage potentially difficult conversations.
• Strong written accuracy and attention to detail.
• Good organisational and time-management skills.
• The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns.
• Good IT skills and confidence using Microsoft Office and customer management systems.
• A proactive, reliable and solutions-focused approach.