Service Advisor

Job Description

We are pleased to present an excellent opportunity for a Vehicle Service Advisor, on behalf of our client, a reputable prestige car dealership based in Cardiff. The Vehicle Service Advisor role offers a chance to join a well-established team within a busy, customer-focused environment, providing a rewarding career path with attractive benefits.

Benefits for the successful Service Advisor:

• Competitive starting salary of -31,000 per annum, dependent on experience
• OTE of over -8,000 annually through a performance-based bonus scheme
• Additional earnings from service plans (-25 each) and overtime opportunities
• 25 days holiday plus bank holidays
• Access to full manufacturer training programmes and in-house guidance at the manufacturer's accredited training centre
• Retail shopper portal offering discounts on a wide range of retail outlets
• Workplace pension scheme and healthcare provisions
• Various additional benefits including gym memberships, RAC discounts, and optical contributions
• Clear career development prospects with a recognised industry leader operating for over 40 years

• Managing customer workloads and scheduling in a busy dealership environment
• Liaising extensively with workshop teams to chase work in progress and update customers
• Delivering excellent customer service through strong communication skills, ensuring a high level of customer satisfaction
• Up-selling additional products and services where appropriate
• Managing customer deadlines efficiently to meet department targets
• Operating in a fast-paced environment with between 10 and 12 customer meetings per day
• Maintaining accurate records and adhering to dealership policies and procedures
• Ensuring compliance with all health and safety regulations

• Recent or current experience-within a dealership or similar automotive setting
• Strong organisational and IT skills, with experience using Keyloop preferred
• Excellent communication skills, with a focus on delivering exceptional customer service
• Valid UK driving licence with minimal points
• Ability to work efficiently within a team and manage multiple tasks effectively